Returns & Refunds, Made Simple

Returns & Refunds, Made Simple

Seamless Support for Your Peace of Mind

At Sobabu, we understand that choosing the right essentials for your baby is important. Your baby’s comfort and safety always come first, and so does your peace of mind.

We maintain strict hygiene standards and are committed to making your experience smooth, transparent and supportive whenever you need assistance.

1. Cancellations

* Orders can be cancelled only before they are shipped.
* Once an order has been dispatched, you can still request a cancellation, and we will notify our logistics partner to cancel the delivery wherever possible.
* If the order has already been delivered, our return policy will apply.

COD Delivery Refusals

* COD orders that are refused or not accepted at the time of delivery are not considered returns under our 15 day Return Policy.
* Partial COD confirmation payments, wherever applicable, are governed separately by our Shipping & Delivery Policy and are not treated as return payments.

2. Returns

We offer a 15 day return window from the date of delivery.

If your Sobabu purchase does not meet your expectations, you may request a return within this period.

Return Eligibility

For returns based on personal preference, fit, or change of mind:

* Products must be unused, unwashed and unaltered.
* Original tags, labels and accessories must be intact.
* Products should be returned in their original packaging wherever reasonably possible.
* Products must be free from stains, odours, signs of wear or damage caused after delivery.

For hygiene and safety reasons, products that have been used, washed, altered or damaged after delivery may not be eligible for discretionary returns.

If you receive a defective, damaged, incorrect or materially misrepresented product, please contact us with the details. Such concerns will be reviewed separately in accordance with applicable consumer protection laws.

Multiple Products and Bundles

* For orders containing multiple products, you may request a return for one or more eligible items.
* For promotional bundles or multipacks, the refund amount will be calculated based on the items returned and the applicable bundle pricing.
* A full bundle refund requires all products included in that bundle to be returned.
* Any applicable promotional discounts will be considered when calculating partial refunds.

3. Easy Return Process

We’ve kept the process simple and stress free.

Step 1: Raise a Request

Email us at carecrew@sobabu.com within 15 days of delivery with:

* Your order number
* Product details
* Reason for return
* Clear photographs, if available

Our team may request additional photographs, a short video or other relevant information where reasonably necessary to review your request.

Step 2: Quick Review

Our team will review your request within 24 to 48 hours.

We may contact you for additional information or clarification before arranging a return.

Step 3: Pickup Arrangement

Once your return request is approved for collection, we will arrange a pickup through our logistics partner within 2 to 3 working days, subject to courier availability and serviceability.

Please ensure that:

* The correct products are securely packed.
* All applicable tags, accessories and original packaging are included.
* Products are protected from damage during transit.

Pickup approval does not automatically constitute final refund approval. Final eligibility is determined after the returned products have been received and inspected, subject to applicable consumer rights.

Step 4: Quality Check

Once the returned products reach us, our team will conduct a quality inspection.

The inspection may include verification of:

* Product identity and quantity
* Fabric and overall product condition
* Tags, labels and accessories
* Signs of use, washing, alteration or damage
* Any defects or concerns reported by the customer

If we identify any discrepancy that may affect refund eligibility, we will contact you with our findings before making a final decision.

Products will be assessed fairly, taking into account the original reason for return and applicable consumer protection requirements.

Step 5: Refunds

Once your return passes the applicable quality check and is approved:

* Your refund will be initiated.
* For prepaid orders, refunds will ordinarily be processed to the original payment method.
* For COD orders, refunds will be processed through bank transfer to a verified beneficiary.
* You can expect refund initiation within 5 to 7 working days after final approval.

The time taken for the refunded amount to reflect in your account may depend on your bank or payment provider.

For Cash on Delivery (COD) Orders

Since COD payments are collected in cash, refunds cannot ordinarily be made through the original payment method.

* Our team will contact you to securely collect the bank details required for the refund.
* We may request reasonable information to verify the refund beneficiary and their authorization to receive the payment.
* Refunds will ordinarily be made to a verified account belonging to the purchaser or original payer.
* If a refund is requested to a different individual’s or entity’s account, additional verification and authorization may be required.
* We do not process refunds to unrelated third party accounts without satisfactory verification.
* Refunds will be initiated after return approval, applicable quality inspection and payment reconciliation.

Any verification will be conducted fairly and will not unreasonably delay refunds required under applicable law.

4. Return Verification and Fair Use

To protect our customers and maintain a fair return process, Sobabu may conduct additional verification where reasonably necessary.

This may include cases involving:

* Material discrepancies in order or return information
* Missing or incorrect products
* Differences between the products reported and those received
* Unusual or repeated return activity
* Refund requests involving an unrelated payment beneficiary

Where additional verification is necessary, our team will communicate the relevant requirements.

If a return does not meet the applicable eligibility conditions, we will explain the reason and discuss the available options.

These checks are intended to maintain a fair and secure process and do not restrict statutory consumer rights.

5. Replacements

If you’d prefer a replacement instead of a refund, we’ll be happy to assist.

* Replacement requests must be raised within 7 days of delivery.
* Replacements are subject to product availability.
* Products must meet the applicable return eligibility conditions for discretionary replacements.
* Defective, damaged or incorrectly supplied products will be reviewed in accordance with applicable consumer protection laws.

6. Return Shipping

* Sobabu will arrange and cover the cost of return shipping for eligible returns.
* Please ensure that products are securely packed and handed over to the assigned logistics partner.
* Where reverse pickup is unavailable, our team will guide you through an alternative return process.

7. Need Help?

Our team is always here to support you.

Email: carecrew@sobabu.com

We aim to respond to all queries within 24 to 48 hours.

Your trust means everything to us, and we’re committed to making every Sobabu experience calm, safe and reassuring.

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Important Information

Nothing in this policy limits or excludes any rights or remedies available to customers under applicable Indian consumer protection laws.

This policy applies to purchases made directly through Sobabu’s official website. Purchases made through third party marketplaces may also be subject to the applicable marketplace’s policies and legal requirements.